Privacy Policy
Scope
This Privacy Policy explains how Network Advisors (“we,” “our,” or “us”) collects, uses, discloses, and safeguards information when you visit networkadvisors.com or interact with our connectivity, cloud hosting, and consulting services (collectively, the “Services”).
It applies to information collected in the United States. We primarily serve customers in the Midwest and do not market our Services outside the U.S.
Information we collect
| Category | Examples | Source |
|---|---|---|
| Identifiers & Contact Data | Name, company, postal address, email, phone, account credentials | Directly from you (forms, orders, support) |
| Commercial & Billing Data | Service plans, payment method, transaction history | Directly from you; payment processors |
| Network & Device Data | IP/MAC addresses, device type, browser details, connection logs, bandwidth usage | Automatically via our infrastructure and cookies |
| Usage & Analytics Data | Page views, referring URLs, clickstream, error logs | Cookies, pixels, analytics partners |
| Support Content | Tickets, call recordings, chat transcripts, attachments | Directly from you during support interactions |
How we use your information
- Provide the Services – set up circuits, host workloads, route traffic, and troubleshoot issues.
- Operate & secure our network – monitor performance, detect fraud or abuse, mitigate DDoS attacks, and ensure service quality.
- Bill & collect payment – generate invoices, process transactions, and handle collections.
- Respond to inquiries – deliver quotes, handle support tickets, and provide status notifications.
- Improve products – analyze aggregated usage to optimize capacity and develop new offerings.
- Market responsibly – send newsletters or product updates you opt-in to receive (you may unsubscribe anytime).
- Comply with law – satisfy legal, regulatory, or contractual obligations and respond to lawful requests.
Cookies & similar technologies
Disclosure of information
We share information only as necessary with:
- Service providers – data centers, payment processors, email and analytics platforms (bound by confidentiality agreements).
- Carriers & upstream providers – to provision circuits or troubleshoot routing issues.
- Legal or safety reasons – to comply with subpoenas, court orders, or prevent harm.
- Business transfers – in connection with a merger, acquisition, or asset sale (notice will be provided).
We never sell personal information for monetary value.
Data retention
- Customer account records – retained for the life of the account plus up to 7 years for tax and audit purposes.
- Network logs – typically 12 months, unless needed longer for security or legal reasons.
- Marketing lists – until you opt out or after 18 months of inactivity.
On expiry, data is securely deleted or anonymized.
Security
We implement administrative, technical, and physical safeguards such as TLS encryption, role-based access controls, multi-factor authentication, 24/7 monitoring, intrusion detection, and regular vulnerability scans. While no system is 100% secure, we strive to protect your data using industry best practices.
Your choices & rights (U.S.)
- Opt-out of marketing – click “unsubscribe” in any email or contact us.
- Access / Correction – request a copy of or changes to your personal data.
- Deletion – ask us to erase data we are not legally required to keep.
- California (CCPA/CPRA) residents – you may request to know, delete, or opt-out of any “sale” of personal information (we do not sell your data).
Submit requests using the contact details in Section 10. We may verify your identity before fulfilling certain requests.
Children's privacy
Our Services are intended for business users aged 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, please contact us so we can delete it.
Contact us
Office: 1904 N. Le Compte Rd, Pillar 25, Springfield, MO 65802
Mailing: 2733 E. Battlefield Rd, Unit 628, Springfield, MO 65804
Phone: 877-276-7928
Email: sales@networkadvisors.com
Please include “Privacy Request” in the subject line for privacy-specific inquiries.