Network Advisors’ Hybrid Cloud Services Terms and Conditions

UPDATED JAN 2024

By executing a Customer Contract (as defined below) that references these Network Advisors’ Hybrid Cloud Services Terms and Conditions (“NAHC Terms“) with 2733 E. Battlefield Rd, Unit 628, Springfield, MO 65804 or any of its Affiliates as identified in the Customer Contract (“Network Advisors“), the entity identified in such Customer Contract (the “Customer” or “You“) (each of Network Advisors and the Customer, a “Party“, and collectively, the “Parties“) agrees to NAHC Terms, which together with any other documents incorporated by reference into such Customer Contract and/or these NAHC Terms, will exclusively govern such Customer Contract (collectively “Agreement“).

By executing a Customer Contract, creating an Account (as defined below), using NAHC (as defined below) or otherwise indicating Your acceptance of this Agreement, You expressly acknowledge and agree that You are lawfully able to enter into this Agreement, have properly read this Agreement and are bound by this Agreement. If You are an individual entering into this Agreement on behalf of a company or other legal entity, You hereby represent and warrant to Network Advisors’ that You are authorized to enter into this Agreement on behalf of the Customer and bind the Customer to the terms and conditions of this Agreement, in which case, the term the “Customer or You” will refer to such entity.

Network Advisors’ reserves the right, from time to time, to update, revise, supplement, and otherwise modify this Agreement (including the Additional Terms) and to impose new or additional rules, policies, terms, or conditions on Your use of NAHC. Network Advisors’ will communicate changes to this Agreement by posting the new version of this Agreement on its website https://www.networkadvisors.com/terms-of-service or as otherwise determined by Network Advisors’ in its sole discretion, at which time such updated Agreement will be immediately effective for the Customer and Your continued use of any NAHC after such notification of any changes to this Agreement will constitute Your acceptance of all such changes.

1 DEFINITIONS

Certain capitalized terms, if not otherwise defined, shall have the meanings set forth below in this Clause 1.

1.1 “Access Authorization” means a unique combination of a user identifier which can be a username or an email address and a password which is provided by Network Advisors’ to the Customer through the Distribution Platform or through the Platform, and, as applicable, updated by the Customer or its Resellers and/or the End User to access the Platform and use NAHC.

1.2 “Account” means an account to be created by the Customer online, which includes and requires clicking a box indicating the Customer’s acceptance of these NAHC Terms.

1.3 “Additional Terms” means the Support Policy (as defined below), the Privacy Policy (as defined below) and any other terms and conditions disclosed to the Customer in a Customer Contract in connection with accessing any NAHC, each of which are hereby incorporated by reference.

1.4 “Affiliate(s)” means any company, partnership or entity that is under the direct or indirect control of the applicable Party or its respective successors and assigns and (ii) any company, partnership, entity or individual or group of individuals that is directly or indirectly controlling the applicable Party or its respective successors and assigns and (iii) any company, partnership or entity that is under the direct or indirect control of the same (other) company, partnership, entity or individual or group of individuals as the applicable Party (or its respective successor or assigns). For purposes of the foregoing, “Control” shall exist whenever there is an ownership, profits, voting or similar interest (including any right or option to obtain such an interest) representing at least 51% of the total interests of the pertinent entity then outstanding.

1.5 “Applicable Law” means all laws, regulations, ordinances, rules, codes and orders of governmental authorities applicable to NAHC and/or either Party to this Agreement.

1.6 “Business Days” means a day on which banks are open for business in the United States and which is not a Saturday, Sunday or public holiday in the United States.

1.7 “Content Data” means all applications, files, data, information, or other content uploaded to or published, displayed or backed up through NAHC by the Customers and Resellers and/or the End Users of the latter, excluding Usage Data.

1.8 “Customer Contract” means a contract or sales order in writing executed by an authorized representative of each of Network Advisors’ and the Customer or a contract executed by Customer with cloud market space providers – Distribution Platform as defined below, that incorporates these NAHC Terms by reference. A Customer Contract will specify inter alia NAHC that the Customer is purchasing, the Resources consumption model, payment terms and invoicing scheme for NAHC related thereto and the duration of the Service Term.

1.9 “Distribution Platform” means a management console of cloud market space providers which provides the Customer the ability to conclude a Customer Contract and to get access to and use NAHC.

1.10 “End User” means an ultimate end user of NAHC, being a legal person who is a Customer itself, or a customer of the Customer or its Reseller(s). The End Users use NAHC through Access Authorization.

1.11 “Infrastructure” means set of components provided by NAHC which permit to host the End-User’s data including, in particular (depending on the circumstance) the Instance, object storage, the network, the bandwidth and/or virtualization or cloud computing technology. Infrastructure is provided as a set of shared CPU, RAM and storage resources.

1.12 “Infringement Claim” means any third party claim that the use by the Customer solely of NAHC, as contemplated in this Agreement, infringes any patent, trademark or copyright of a third party, or misappropriates a trade secret (but only to the extent that the misappropriation is not a result of the Customer’s actions) under the laws of the United States.

1.13 “Instance” means virtual server, load balancer, storage volume, virtual network, virtual router, security group or any other component created on NAHC infrastructure which enables the development and/or use of specific application solutions. The Instance, created using Resources, includes a storage space and a quantity of processor and RAM resources. It is possible to add object storage to an Instance.

1.14 “Intellectual Property Rights” means all rights, title, and interest in and to NAHC or any part of it, including all patents, copyright and related rights, trade secrets, trademarks, moral rights, mask work rights, right of publicity, authors’ rights, contract and licensing rights, goodwill and all other intellectual property rights as may exist now and/or hereafter (in each case whether registered or unregistered and including all applications (or rights to apply) for and be granted) come into existence and all renewals and extensions thereof, regardless of whether such rights arise under the law of any state, country or jurisdiction.

1.15 “Platform” means a NAHC management console which allows the Customer, Reseller of the Customer and/or the End User to select and configure certain functionality of NAHC. The Platform enables Customers to manage the services, configure their Instances and retrieve their usage statements, and to create and manage End Users accounts.

1.16 “Privacy Policy” means the policy related to personal data as defined in the section 9.1 herein below.

1.17 “Resources” means individual units of consumption for infrastructure-as-a-service which consist of measurable units like number of virtual processor cores, amount of gigabytes (GB) of RAM for virtual processors, number of GB of storage for virtual storage or object storage, number of load balancers, number of IP addresses.

1.18 “Reseller” means a reseller or value-added reseller which can be the Customer or be appointed by the Customer who purchases NAHC for resale to End Users directly.

1.19 “Service Term” means the Initial Term (as defined below) plus any Renewal Term(s) (as defined below).

1.20 “Support” means the support services provided by or on behalf of Network Advisors’ for the applicable NAHC purchased by the Customer as provided for in a Customer Contract, which are described in the Support Policy (as defined below).

1.21 “Support Policy” means the statement of support, service level agreements and any other support policies for NAHC located on the website https://www.networkadvisors.com

1.22 “Term” and “Renewal Term” shall mean the period that this Agreement remains in force and effect in accordance with Clause 12.

1.23 “Territory” shall mean the territory specified in the applicable Customer Contract, if a Customer Contract does not specify the territory, then it shall be deemed to be worldwide, subject to the following limitations and exceptions:

1.23.1 NAHC are not authorized for sale and use by any Customer, Reseller and any End User in any country embargoed by any sanctions authority according to Clause 18 below or to any Customer, Reseller or any End User to whom export is restricted or prohibited by any sanctions authority according to Clause 18 below;

1.23.2 Network Advisors’ may apply any restrictions to the Territory where NAHC might be sold and used, which are corresponding to the applicable sanction legislation.

1.24 “Third Party Product” means any non-Network Advisors’-branded products and services (including hardware, storage) and non-Network Advisors’-licensed software products.

1.25 “Usage Data” means any and all information reflecting the access or use of NAHC by or on behalf of the Customer, its Resellers and End Users, including, but not limited to, visit-, session-, or stream-data and any statistical or other analysis, information or data based on or derived from any of the foregoing.

1.26 “NAHC”/”NETWORK ADVISORS’ HYBRID CLOUD SERVICES” means public cloud services, which may include Infrastructure, Resources, object storage and other services, provided by Network Advisors’ to the Customer through the Platform and the Customer to its Resellers and/or End Users. Network Advisors’ will provide to the Customer and the Customer will provide to its Resellers and/or End Users with Infrastructure, one or several Resources in form of virtual computing Instance(s) and/or object storage containers.

2 ACCESS TO NAHC AND ACCEPTABLE USE POLICY

2.1 EVALUATION. If You access NAHC on an evaluation or beta basis (the “Evaluation Service”), then You may use the Evaluation Service only for evaluation purposes and for a period set forth on Network Advisors’ web site, providing Evaluation Service, or as may be additionally agreed, beginning on the date Network Advisors’ provides the Customer with Access Authorization, unless otherwise specified in writing by Network Advisors’ (the “Evaluation Period”). Notwithstanding any other provision of this Agreement, Network Advisors’ provides the Evaluation Service (i) free of charge and without Support and (ii) “AS IS” without indemnification or warranty of any kind. The Support Policy does not apply to the Evaluation Service. Continued use of NAHC after the Evaluation Period requires that the Customer (A) executes a Customer Contract and (B) makes applicable payment. Upon expiration of the Evaluation Period, You will not have access to the Evaluation Service or to any Content Data therein.

2.2 ACCESS TO NAHC. The Customer acknowledges that NAHC are provided by Network Advisors’ to Customer, including End Users, for use only for business purposes and that NAHC are not intended and must not be used for personal or private purposes.

The Customer may access and use NAHC only in accordance with this Agreement through the Access Authorization. The Customer and the authorized End Users may access NAHC where Instances are made available via the internet. The Customer shall have an internet connection to log in to the Platform and access NAHC. It is the Customer’s responsibility to particularly ensure for the aforementioned Internet connection’s availability, reliability and security.

As a condition to using NAHC, the Customer shall set up an authorized Account and the Customer will provide accurate and complete information in its Account and will update its information as necessary to keep it up to date. For the purposes of fraud prevention, Network Advisors’ may require the Customer to provide documentation verifying their identity and payment information. Failure to provide accurate information in response to such a request will result in the cancellation of the Customer’s order(s) and immediate termination of the Customer’s Account. The Customer is solely responsible for the security of its and its Resellers’ and End Users’ Access Authorization. The Customer is responsible for any use that occurs under its Access Authorization, including any activities by its Resellers and/or End Users. The Customer shall procure that its Resellers and End Users comply with these NAHC Terms and pass on the relevant obligations under this Agreement to all of its Resellers and End Users, and will require all of its Resellers to further pass on these obligations to any further Resellers and End Users, and shall ensure that all Resellers and End Users accept the terms and conditions of this Agreement prior to first NAHC and Access Authorization usage.

If the Customer believes an unauthorized person has gained access to Access Authorization, the Customer shall notify Network Advisors’ as soon as possible and in any event no later than 48 hours by contacting Network Advisors’ Customer Support via chat, phone or by filling a support request form at https://www.networkadvisors.com/. The Customer will ensure that its Resellers and End Users comply with all terms and conditions of this Agreement and the Customer remains responsible and liable for the acts and omissions of its Resellers and End Users. If the Customer becomes aware of any violation by any Reseller and/or End User, the Customer will immediately terminate that Reseller’s and/or End User’s access to Content Data. Each Customer acknowledges that as a condition to accessing the Platform and using NAHC as a Reseller itself or by another Reseller, Customer or Resellers of the Customer will be required to agree to be bound by and comply with certain written terms as required by Network Advisors’ and the Customer. In any case the Resellers’ rights in relation to NAHC are non-exclusive rights to market and resell NAHC only to the End Users within the Territory. Resellers are not authorized to resell NAHC to sub-resellers, unless explicitly approved by Network Advisors’.

2.3 RESTRICTED ACTIVITIES. The Customer shall not use NAHC and shall ensure that its Resellers and End Users are not using NAHC to engage in, foster, or promote any illegal, abusive, or irresponsible behavior, including but not limited to:

(i) any of the activities referred to at Clause 2.5 below;

(ii) unauthorized access to or use of data, systems, or networks, including any attempts to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without the express authorization of the owner of the system or network;

(iii) monitoring data or traffic on any network or system without the express authorization of the owner of the system or network;

(iv) interference with service to any Network Advisors’ customer or end user including without limitation, mail bombing, flooding, deliberate attempts to overload a system, and broadcast attacks;

(v) collecting or using email addresses, screen names, or other identifiers without the consent of the person identified (including without limitation, phishing, Internet scamming, password robbery, spidering, and harvesting);

(vi) collecting or using information without the consent of the owner of the information;

(vii) any intrusive activity or any intrusion attempt from the Instance (including, but not limited to: port scans, sniffing, spoofing), and any activity or contentious behavior such as traffic exchanging (Hitleap, Jingling), using Black Hat SEO (downloading and uploading videos from and to online gaming platforms), crypto-currency mining, video game bots, etc.;

(viii) any conduct that is likely to result in any reputational damage or any other negative repercussions for Network Advisors’ or its website, NAHC or Network Advisors’ employees, officers, or other agents, including engaging in behavior that results in any server being the target of a denial of service attack (DoS).

In such events, Network Advisors’ reserves the right to suspend Customer’s use of NAHC, Platform and/or use of Access Authorization and immediately terminate the Agreement, without prejudice to the right to all other remedies (including damages) that Network Advisors’ may have under the Agreement and Applicable Law.

2.4 EXCESSIVE USE OF SYSTEM RESOURCES. The Customer may not use NAHC, Platform and Access Authorization in a way that unnecessary interferes with the normal operation of Network Advisors’ Hybrid Cloud Services generally. In such event, Network Advisors’ reserves the right to limit access or suspend NAHC and/or use of Access Authorization and immediately terminate the Agreement, without prejudice to the right to all other remedies (including damages) that Network Advisors’ may have under the Agreement and Applicable Law.

2.5 OFFENSIVE CONTENT. The Customer may not publish, transmit, or store on or via NAHC any content of links to any content that Network Advisors’ reasonably believes:

(i) constitutes, depicts, fosters, promotes, or relates in any manner to child pornography, bestiality, or non-consensual sex;

(ii) is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;

(iii) is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;

(iv) is defamatory or violates a person’s privacy;

(v) creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement;

(vi) improperly exposes trade secrets or other confidential or proprietary information of another person or entity;

(vii) is intended to assist others in defeating technical copyright protection;

(viii) infringes another person’s or entity’s copyright, trade or service mark, patent, or other property right;

(ix) promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking;

(x) is otherwise illegal or solicits conduct that is illegal under any Applicable Law;

(xi) is otherwise malicious, is otherwise fraudulent, or may result in retaliation against Network Advisors’ by offended viewers.

2.6 COPYRIGHTED MATERIAL. The Customer may not use NAHC to download, publish, distribute, or otherwise copy or use in any manner any text, music, software, art, image, or other work protected by copyright law unless:

(i) the Customer has been expressly authorized by the owner of the copyright for the work to copy the work in that manner; or

(ii) the Customer is otherwise permitted by established copyright law to copy the work in that manner.

The Customer is prohibited from making any files or links publicly available that breach third party intellectual property rights via websites hosted on their Instance (including to Third Party Product).

The Customer is put on notice that serious legal consequences can arise from illicit activities performed on all or part of the Instance provided to the Customer. Network Advisors’ accepts no liability, whether sole or joint liability, especially for the use of data or copyrighted material made available to internet users by the Customer.

3 ACCESS AUTHORIZATION THROUGH THE PLATFORM

3.1 Network Advisors’ grants the Customer a non-exclusive, revocable, non-transferable, non-sublicensable Access Authorization to use NAHC.

3.2 Unless the Access Authorization for the Resellers and/or End Users is administered through the Distribution Platform, Network Advisors’ will provide Access Authorization for the Platform to the Customer or to Resellers through the Customer to administer access for its respective End Users and assign Resources on the Platform to enable End Users to use NAHC.

3.3 The Customer agrees and shall procure that its Resellers and End Users agree, that the Access Authorization is a non-chargeable benefit of being a Customer (Reseller or End User, as applicable) and will use the Access Authorization in good faith.

3.4 The Customer agrees that the Access Authorization may be suspended and/or revoked by Network Advisors’ at any time in Network Advisors’ sole discretion in the event Network Advisors’ is of the opinion that Customer, its Resellers and/or End Users are not using the Access Authorization in the manner as required under this Agreement or abuse the Platform, NAHC and/or the Access Authorization for the purposes to receive NAHC without respective payment.

3.5 The Customer is financially responsible for all Access Authorization it creates or administers for itself, its Resellers or its End Users.

3.6 The Customer shall be responsible for the use of the Access Authorization and shall be liable for any malfunction of NAHC resulting from the loss, theft, misuse or any other unauthorized use of the Access Authorization.

3.7 The Customer especially acknowledges and agrees that the Customer is exclusively responsible for the termination of Access Authorization for its Resellers and End Users which are unused. In no event will Network Advisors’ be responsible for the management and validation of the Resources consumed by the End Users or the Resellers with respect to NAHC provided. Any respective Resources reserved or consumed through the Platform (or the Distribution Platform as applicable) will be billed by Network Advisors’ towards the Customer (or billed through the Distribution Platform) and by the Customer to the Resellers on a monthly basis for the previous month.

3.8 The Customer may access its account in the Platform at any time to terminate the Reseller’s or End User’s Access Authorization. In some cases, Customer Contract may include minimum subscription period terms and will be billed for the entire subscription period even if Access Authorization is marked as terminated. In the event, Network Advisors’ denies the Customer’s access to the Platform for any reason, Access Authorization termination requests can be sent to Network Advisors’ via email (billing@Networkadvisors.com).

3.9 If the Customer’s or Reseller’s Access Authorization is or may be compromised, the Customer shall notify Network Advisors’ in writing promptly (but in any event within one (1) Business Day from becoming aware of such compromise) and shall change its password accordingly. Unless the Customer complies with this Clause 3.9, it may not rely upon any such incident as the grounds to dispute the number of active Resources.

3.10 If the Reseller is more than thirty (30) calendar days past due on any outstanding invoices, the Customer shall inform Network Advisors’, and Network Advisors’ will be authorized to suspend or deny such Reseller’s Access Authorization and suspend or terminate respective Resources.

3.11 REVOCATION.

At any time if, in Network Advisors’ sole discretion, Network Advisors’ is of the opinion that the Customer is not using NAHC in a proper or responsible manner, or is in breach of any terms of this Agreement and a Customer Contract, including delay of any payment due according to this Agreement and a Customer Contract, Network Advisors’ may revoke the Access Authorization.

4 NAHC SPECIAL TERMS

4.1 The Customer acknowledges and accepts that Network Advisors’ obligations and involvement in connection with the Agreement is limited to providing access NAHC. Network Advisors’ only provides the Customer with access to a specialized infrastructure, without any control whatsoever over the content of the hosted websites or the contractual relationship between the sites’ editor and their Web host (i.e., the Customer). The Customer shall therefore be considered as a Web host. As such, the Customer warrants it shall comply at all times with Applicable Law regarding electronic communications and webhosting services.

4.2 The Customer has the right to install software on the Instance. The Customer bears sole responsibility for these installations, and Network Advisors’ shall not be liable for any failure of the proper operation of the Instance resulting from such installations.

4.3 Network Advisors’ only provides access to NAHC to enable the Customer to store Customer’s data and their End Users’ data.

4.4 Depending on the configuration in the Distribution Platform and the Platform itself Network Advisors’ may provide the Customer with various Instance configurations, the Customer may request, select and configure the desired configuration through the Platform from Network Advisors’. In such case, the Customer undertakes to carefully consider every available Instance configuration prior to choosing an Instance. The Customer is responsible for defining the configuration and the operating system that can best meet its expectations and needs.

As part of NAHC, the Customer has an option via the Platform to increase and decrease its number of Instances. It may also change the Instance(s) provided by Network Advisors’ in order to change the configuration. These changes are made asynchronously upon request of the Customer. The Customer may create such request in the Platform or NAHC’s API.

Network Advisors’ reserves the right to limit or restrict certain functionalities of the Instance in order to ensure the security of NAHC. Network Advisors’ may inform the Customer of the implementation of these restrictions whenever possible.

Network Advisors’ also reserves the right to interrupt NAHC if it presents a risk to (i) the stability and/or security of Network Advisors’ systems, infrastructures and/or environments, or (ii) NAHC and/or the Customer’s content.

4.5 The Customer undertakes to take all operational and technical measures to ensure that it holds and retains connection logs or any data which makes it possible to identify any person who contributes to the creation of content for the services for which the Customer is the provider, according to all Applicable Law.

4.6 In order to maintain the service level of the Customer’s Instance and all the servers on the Infrastructure, Network Advisors’ reserves the right to request that the Customer updates the operating system running on the Instance and any applications pre-installed by Network Advisors’, where a security vulnerability is identified. If the Customer does not act upon such requests, Network Advisors’ reserves the right to disconnect the Instance and Infrastructure from the internet.

4.7 In the event that Network Advisors’ finds that the Instance represents a security risk, Network Advisors’ may send an e-mail to the Customer to inform the Customer that the Instance will be reinstalled or deleted to maintain the integrity of the Instance and the entire Infrastructure. Network Advisors’ reserves the right to disconnect the Instance from the internet pending the Customer’s re-installation of its Instance. The Customer is responsible for transferring data from disconnected or failing system to the new system. Network Advisors’ may also install a new system.

4.8 The Customer acknowledges that for security reasons, some features and protocols (such as IRC or pair by pair file exchanges) are likely to be restricted under NAHC. Anonymization services (Proxy) and card sharing (CC Cam or equivalent) are prohibited under NAHC.

4.9 In no circumstances is Network Advisors’ under any obligation, in respect of the cloud computing technologies it uses for the management of the Customer’s Instances, to ensure the retention of the Customer’s data. All measures to ensure the backup of data are exclusively the responsibility of the Customer.

4.10 Network Advisors’ is not responsible for protecting the Customer’s instances from DDoS attacks; this is the sole responsibility of the Customer.

4.11 The Customer shall be solely responsible for ensuring it secures its services, implementing security tools (firewall, etc.), periodically updating its system, backing up its data and for ensuring the security of its software (scripts, codes etc.).

4.12 Network Advisors’ reserves the right to verify at any time that NAHC are being used by the Customer in accordance with this Agreement.

5 NAHC MAINTENANCE AND SUPPORT

5.1 UPDATES TO NAHC. Network Advisors’ may change NAHC at any time, and may add, modify or discontinue references, ranges, options or features, as well as upgrade performance of NAHC. Notwithstanding the foregoing, modifications to Third Party Products and urgent changes to NAHC in response to security risks, or legal or regulatory compliance updates may result in immediate modifications to NAHC.

5.2 END OF LIFE. If any NAHC reaches its end-of-life (as determined by Network Advisors’), Network Advisors’ will attempt to notify You at least thirty (30) calendar days in advance of the end-of-life date determined by Network Advisors’ (the “EOL Date”). The Customer is responsible for migrating to a new NAHC before the EOL Date or otherwise cease using said NAHC before the EOL Date. Following the EOL Date, Network Advisors’ will either offer a comparable NAHC for You to migrate to for the remainder of your Service Term, a pro-rated credit or a prorated refund, to be determined by Network Advisors’ at its sole discretion. Further claims of the Customer are excluded.

5.3 SUPPORT. Subject to the terms and conditions of this Agreement, Network Advisors’ will provide support to the Customer (but not to the Customer’s Resellers and End Users) for NAHC in accordance with the then applicable Support Policy and provided at www.networkadvisors.com.

Network Advisors’ will provide Support for errors in or incidents of NAHC’s self-service panel, significant delays in or absence of expected actions invoked through NAHC self-service panel, unavailability of contracted or provisioned virtual Resources, issues on NAHC application programming interface (API) to the Customer. The Customer acknowledges that Network Advisors’ is not responsible for technical issues that cannot be identified as being primarily caused by NAHC. Network Advisors’ may provide the Customer with a unique support ID (the “Support ID”) and contact information. The Customer will use the Support ID when contacting Network Advisors’ Support organization through the contacts provided. The Customer may report NAHC issues via Network Advisors’ Support portal located at https://dash.as17303.net/.

5.4 SERVICE LEVEL AGREEMENT (SLA). Network Advisors’ will use its reasonable endeavors to meet the service level targets outlined at https://www.networkadvisors.com under the terms and conditions described there.

The service level targets described above are in place, provided that the Customer works with Network Advisors’ to restore NAHC service in the event of unavailability and subject to other limitations provided for herein.

The service level targets do not under any circumstances apply to the availability of components that are under the responsibility of the Customer, in particular the software or applications installed and used by the Customer on the Instance. In the event of a change of Instance, the Customer is responsible for reinstalling or reinitializing their software and application, and restoring the data and information that were stored on it.

Global SLA Targets:

PRIORITY	RESPONSE TARGET	RESOLUTION TARGET
P1 – Critical	15 minutes	80% in <4 hours
P2 – High	1 hour	80% in <8 hours
P3 – Medium	2 business hours	80% in <3 business days
P4 – Normal	1 business day	80% in <5 business days
Requests (RITM)	N/A	80% in <5 business days

6 FEES AND PAYMENTS

6.1 PRICING MODELS. The price for the Instances, Resources, Infrastructure and, where necessary, associated components (such as the operating system), depends on the pricing model chosen by the Customer on the Distribution Platform or through the Platform directly and the period during which the Instances, Resources, Infrastructure and associated components are provided to the Customer. The Customer may choose one of two pricing models: (i) an hourly payment plan (Pay-as-you-go) and (ii) a fixed-rate monthly payment plan (Pre-reservation).

6.1.1 For the hourly payment plan, the provided Infrastructure will be charged per full hour increments even if not a full hour is used respectively, i.e., any hour started will be invoiced by Network Advisors’ and shall be paid in full by the Customer. This also applies where the Infrastructure is created and/or deleted during the same hour.

6.1.2 The fixed-rate monthly payment plan allows the Customer to use an Infrastructure (and where necessary the associated components) on a monthly basis. The fixed-rate monthly payment plan shall be paid in full by the Customer. This also applies where the Infrastructure is deleted before the end of the calendar month in question. Any component (Instance and associated components) that is invoiced at the fixed-rate monthly payment plan and not deleted shall continue to be invoiced from month to month by Network Advisors’ to the Customer at the fixed-rate monthly rate that applies in the above conditions.

6.2 FEES PAYABLE. The Customer agrees to pay the amounts specified in Network Advisors’ invoices based on the Customer Contract or based on the invoices issued through the Distribution Platform, provided that billing shall be based on the actual number of Resources consumed or pre-reserved, as applicable by the Customer, its Resellers and End Users. In case of controversy between the Customer Contract and monitoring account data, for the purposes of invoicing information related to the quantity of purchased Resources provided by monitoring account data shall prevail. Payment shall be made by the Customer without set-off, withholding or counterclaim. If no payment terms are specified in the applicable Customer Contract, fees and other charges shall be due and payable by the Customer within thirty (30) calendar days of the date of Network Advisors’ invoice. Network Advisors’ may in its own discretion or subject to specific NAHC plans request the Customer to pay an advance payment for NAHC and set forth amounts of advance payments in the Customer Contract. Unless otherwise specified in this Agreement, Network Advisors’ does not refund fees paid by the Customer, and once the fee payment is made to Network Advisors’, the Customer shall have no recourse for receiving a refund of any part of the fees and all such fees shall be deemed to have been fully earned, unless Network Advisors’ resolve the dispute of the invoice in accordance with the procedure described in Clause 6.4 in favor of the Customer. In case if the payment is conducted by a Customer’s credit card according to terms and conditions in Clause 6.6 below, the credit card will be charged immediately upon Network Advisors’ invoice issuance. Network Advisors’ reserves the right to add or remove any NAHC services listed in the respective Customer Contract, as well as amend any terms related thereto, including pricing at any time upon written (e-mail is sufficient) notice to the Customer to the Customer’s email address identified in the respective Customer Contract. The amended list of NAHC, terms and/or pricing shall become effective thirty (30) days after the date of the email notification.

6.3 CUSTOMER’S OPERATING EXPENSES. The Customer is responsible for all expenses incurred in the performance of its obligations or exercise of its rights under this Agreement.

6.4 DISPUTED CHARGES. Unless agreed otherwise in the Customer Contract the Customer shall duly notify Network Advisors’ of any dispute with invoiced charges within fifteen (15) calendar days of the date of the invoice to billing@Networkadvisors.com. In the absence of such notice, the Customer will be deemed to have agreed to the charges as invoiced. No further disputes will be accepted by Network Advisors’ after such timeframe.

6.5 LATE CHARGES. In addition to, and without prejudice to any other remedy available to Network Advisors’, if any payment is not received by Network Advisors’ or by the Distribution Platform from the Customer when it is due, Network Advisors’ may, without prejudice to its other rights and remedies and at its sole discretion, suspend Customer’s rights to use NAHC upon written notice to Customer, until such late payment is made and/or:

(i) revoke or limit the Customer’s or any of its Resellers’ or End Users’ access to NAHC and/or terminate any Access Authorization provided in connection with this Agreement and respective Customer Contract(s), and/or cease provision of any services provided thereunder; and/or

(ii) claim interest on any unpaid amounts from the due date until paid in full at the annual rate of five percent 4% per annum above the Bank of England’s base rate from time to time. The payment of such interest will be in addition to and not in substitution for any and all other remedies available to Network Advisors’ in respect of such non-payment.

6.6 CREDIT CARD PAYMENT. The Customer agrees to provide its credit card details to a third party credit card processing provider as requested by Network Advisors’, and authorizes Network Advisors’ to charge the Customer’s credit card through such third party provider monthly according to the amounts of Network Advisors’ invoices. The Customer agrees that any fees payable under this Agreement and the Customer Contract may be charged to the Customer’s credit card unless otherwise agreed by the Parties in the Customer Contract.

6.7 TAXES. All amounts payable under this Agreement shall exclude all applicable sales, use and value added taxes, other taxes and all applicable export and import fees, customs duties and similar charges. The Customer shall pay Network Advisors’ the total invoice amount without deductions for taxes, assessments, fees, or charges of any kind. The Customer is responsible for paying all sales, use, excise, value-added, withholding or other tax or governmental charges imposed on use of NAHC (collectively “Taxes”). The Customer shall be responsible for payment of all Taxes resulting from this Agreement (other than taxes based on Network Advisors’ income). In the event that such Taxes are imposed and the Customer is required to deduct such amounts from the fees payable hereunder, the Parties agree that the original amount invoiced by Network Advisors’ will be increased by the amount of such Taxes such that the Customer pays Network Advisors’ the amount of fees as originally invoiced. The Customer shall apply the provisions of the applicable double taxation treaty to decrease the applicable tax rate or to avoid to the extent possible levying of taxes on Network Advisors’ profit (fees). For the purposes of applying a double taxation treaty, at the Customer’s request, Network Advisors’ shall provide the Customer with a certificate of tax residency or other documentation that may be required to confirm the domicile (tax residency) of Network Advisors’ pursuant to the laws of country of incorporation of Network Advisors’.

6.8 AUDIT RIGHTS AND RECORDS. During the Term and for a period of two (2) years following termination or expiration of this Agreement, the Customer agrees to properly keep all usual books and records relating to its performance of and compliance with this Agreement. During that period, upon at least five (5) Business Days’ prior notice, Network Advisors’ shall have the right, at its own expense, to periodically audit the records of the Customer in order to verify Customer’s compliance with this Agreement either by physically visiting the Customer’s premises or by remote access (as determined by Network Advisors’). If such audit reveals that the Customer has underpaid Network Advisors’, the Customer shall promptly pay such amounts as are necessary to rectify such underpayment, together with interest at the rate in Clause 6.5(ii). If the amount of an underpayment equals or exceeds five percent (5%) of the total amounts due during the applicable period, the Customer will reimburse Network Advisors’ for the full cost of such audit.

7 CONFIDENTIALITY

7.1 As used in this Agreement, “Confidential Information” means, subject to the exceptions set forth in the following sentence, any information or data, regardless of whether it is in tangible form, disclosed by either Network Advisors’ or the Customer (the “Disclosing Party”) that the Disclosing Party has either marked as confidential or proprietary, or has identified in writing as confidential or proprietary within thirty (30) calendar days of disclosure to the other party (the “Receiving Party”); provided, however, that a Disclosing Party’s business plans, strategies, technology, research and development, current and prospective customers, billing records, and products or services will be deemed Confidential Information of the Disclosing Party even if not so marked or identified. Both Parties agree that, as between the Parties, Confidential Information is owned by the relevant Disclosing Party.

7.2 Network Advisors’ Confidential Information includes, without limitation, information related to NAHC, which is not publicly available and may include trade secrets related to NAHC, other Network Advisors’ products or Access Authorization. Information will not be deemed Confidential Information if such information can be evidenced in writing as being: (a) known to the Receiving Party prior to receipt from the Disclosing Party directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (b) known (independently of disclosure by the Disclosing Party) to the Receiving Party directly or indirectly from a source other than one having an obligation of confidentiality to the Disclosing Party; (c) publicly known or otherwise ceases to be secret or confidential, except through a breach of this Agreement by the Receiving Party; or (d) developed independently by the Receiving Party without use of or access to any Confidential Information of the Disclosing Party.

7.3 Each Party agrees that it will use the Confidential Information of the other Party solely to perform its obligations or exercise its rights under this Agreement. Neither Network Advisors’ nor the Customer will disclose, or permit to be disclosed, the other Party’s Confidential Information directly or indirectly, to any third party without the other Party’s prior written consent.

7.4 Both Network Advisors’ and the Customer will use commercially reasonable measures to protect the confidentiality and value of the other Party’s Confidential Information.

7.5 Notwithstanding any provision of this Agreement, either Party may disclose the other Party’s Confidential Information, in whole or in part: (i) to its employees, officers, directors, consultants and professional advisers (e.g., attorneys, auditors, financial advisors, accountants and other professional representatives) who have a need to know and are legally bound to keep such Confidential Information confidential by confidentiality obligations or, in the case of professional advisors, are bound by ethical duties to keep such Confidential Information confidential consistent with the terms of this Agreement; and (ii) as required by Applicable Law (in which case each Party will, if permitted by Applicable Law, provide the other with prior written notification thereof and use its reasonable efforts to minimize such disclosure to the extent permitted by Applicable Law).

7.6 Both Network Advisors’ and the Customer shall exercise all reasonable care in protecting the Confidential Information from unauthorized use and disclosure. In the event of actual or threatened breach of this Clause, the non-breaching Party will be entitled to seek immediate injunctive and other equitable relief, without waiving any other rights or remedies available to it. Both Network Advisors’ and the Customer will promptly, and in any event within 48 hours, notify the other in writing if it becomes aware of any violations of the confidentiality obligations set forth in this Agreement.

8 INTELLECTUAL PROPERTY

8.1 OWNERSHIP. This Agreement contains a limited right to access and use NAHC during the Term of the Agreement. The Customer acknowledges that all Intellectual Property Rights in NAHC and other Network Advisors’ software or Products belong exclusively to Network Advisors’ and its licensors. This Agreement does not constitute an assignment or transfer of any Intellectual Property Rights to the Customer and the Customer is not granted any kind of license to any Intellectual Property Rights other than the license expressly granted herein.

8.2 The Customer will not do or allow to be done, any act or thing, that may contest, impair or invalidate in any way, any right or portion of the right, title and interest of Network Advisors’ in and to the Intellectual Property Rights. The Customer will not delete or in any manner alter the copyright, trademark, or other proprietary rights notices or markings that appear on NAHC as delivered to the Customer. Except as expressly authorized in this Agreement, You will not make any copies or duplicates of any component of any product or service within NAHC without the prior written consent of Network Advisors’.

8.3 To the extent the Customer provides any suggestions, comments or other feedback related to NAHC to Network Advisors’ or its authorized third party agent(s) (“Feedback”), the Customer hereby grants Network Advisors’ a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, sublicensable, transferable license to copy, display, distribute, perform, modify and otherwise use such Feedback or subject matter thereof in any way and without limitation.

8.4 RESTRICTIONS. Except as otherwise expressly provided under this Agreement, the Customer will have no right, and the Customer specifically agrees not to, and will take commercially reasonable steps to ensure that each of its Resellers and End Users does not: (i) transfer, assign or sublicense NAHC to another person or entity, and the Customer acknowledges that any such attempted transfer, assignment or sublicense will be void; (ii) make error corrections to, or otherwise modify or adapt NAHC or create derivative works based upon NAHC, or permit third parties to do the same; (iii) reverse engineer or decompile, decrypt, disassemble or otherwise reduce NAHC to human-readable form, except to the extent otherwise expressly permitted under Applicable Law notwithstanding this restriction; (iv) disclose, provide or otherwise make available trade secrets contained within NAHC in any form, to any third party without the prior written consent of Network Advisors’; or (vi) use or access NAHC (A) to develop any similar software applications, products or services, (B) to spam, distribute malware or conduct other malicious, abusive, intrusive or illegal activities, (C) in a way that could harm NAHC or impair anyone else’s use of it, (D) in a way intended to work around NAHC’s technical limitations, recurring fees or usage limits, (E) to violate any rights of others, (F) to try to gain unauthorized access to, test the vulnerability of, or disrupt NAHC or any other service, device, data account or network or (G) in any application or situation where failure of NAHC could lead to the death or serious bodily injury of any person or to severe physical or environmental damage. In particular, the Customer will not make NAHC available to any Resellers and End Users unless they have agreed to adhere to this Clause 8.4 and the Customer will take reasonable steps to enforce such agreements.

9 DATA SECURITY

9.1 PRIVACY AND DATA STORAGE. Network Advisors’ privacy and data storage practices are described in Network Advisors’ privacy policy available on the website https://www.networkadvisors.com/legal (the “Privacy Policy”), which is hereby incorporated by reference.

9.2 MONITORING. Network Advisors’ shall have the right to verify Your compliance with this Agreement. If Network Advisors’ requests the Customer to verify compliance, the Customer shall be obliged to provide information or other materials reasonably requested to assist in the verification. Network Advisors’ shall be entitled to monitor the overall performance and stability of the infrastructure of NAHC. The Customer shall not block or interfere with that monitoring. If Network Advisors’ reasonably believes a problem with NAHC may be attributable to the Content Data or the Customer’s and/or its Resellers and/or End Users’ use of NAHC, the Customer shall cooperate with Network Advisors’ to identify the source of such problem and resolve that problem.

9.3 You represent and warrant that You will not submit any special categories of personal data (particularly, as defined in Section 10 of the Data Protection Act 2018 and Art.9 of GDPR) or any other sensitive information (including health data and social data) to be particularly processed in accordance with any Applicable Law, to Network Advisors’, whether as part of NAHC or otherwise, unless we have entered into a separate written agreement. In the event You wish to submit any such sensitive information in conjunction with Your use of NAHC, You shall contact Network Advisors’ at support@networkadvisors.com to request entering into a separate written agreement regarding the processing of such data. Notwithstanding anything to the contrary in this Agreement, You recognize and agree that Network Advisors’ will have no liability whatsoever under this Agreement or otherwise for any special categories of personal data and sensitive information You provide in violation of this Clause, and You agree to fully indemnify and hold harmless Network Advisors’ from any third party claims resulting from a violation or alleged violation of this Clause.

10 CONTENT DATA

10.1 CONTENT DATA RIGHTS. As between the Customer and Network Advisors’, the Customer retains all right, title, and interest in the Content Data, except for the limited license expressly granted by the Customer to Network Advisors’ in this Clause 10. The Customer hereby grants to Network Advisors’ a royalty-free, fully paid up, worldwide, sublicensable, non-transferable (except as set forth in Clause 19.9) right and license to copy, display, distribute, modify and otherwise use the Content Data, solely as necessary to provide NAHC to the Customer. The Customer further acknowledges that Network Advisors’ may collect the Usage Data and may aggregate and/or anonymize the Usage Data to use for statistical purposes and share samples of such aggregated and/or anonymized the Usage Data with other third parties. In case Usage Data contains any personal data, Customer represents and warrants that is has obtained all necessary consents from the respective data subjects for such use of Usage Data by Network Advisors’.

10.2 CUSTOMER’S REPRESENTATIONS AND OBLIGATIONS. The Customer will only use NAHC with the Content Data to which it has full right, title or license. The Customer represents, warrants and covenants that its use of NAHC and related backup to and storage of the Content Data complies and will comply with all Applicable Law and terms of the Agreement, including those related to data privacy, data security, international communication and the exportation of technical, personal or sensitive data. The Customer will not, and will procure that each of its Resellers and End Users do not, distribute, publish, store or transmit content that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to anyone; (ii) may create a risk of any other loss or damage to any person or property; (iii) may constitute or contribute to a crime or tort; (iv) contains any information or content that is illegal, unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, or otherwise objectionable; or (v) contains any information or content that You do not have a right to make available under any law or under contractual or fiduciary relationships. The Customer represents and warrants that the Content Data does not and will not violate any third-party rights, including any Intellectual Property Rights, and privacy and publicity rights. If the Customer becomes aware that any of the Content Data or any End User’s access to or use of the Content Data violates this Agreement, the Customer will take immediate action to remove the applicable part of the Content Data or suspend the End User’s access. The Customer shall ensure that the Customer’s use of NAHC complies at all times with the Customer’s privacy policies and all Applicable Law, including any encryption and security requirements. The Customer is solely responsible for the Content Data. The Customer is responsible for protecting the security of the Content Data, including any access to the Content Data that the Customer provides to its employees, customers or other third parties, and when it is in transit to and from NAHC. The Customer shall take and maintain commercially reasonable steps regarding the security, protection and backup of the Content Data, which might include the use of encryption technology to protect the Content Data from unauthorized access. The Customer is responsible for providing any necessary notices to the End Users and for obtaining any legally required consents from the End Users concerning their use of NAHC. The Customer is responsible for any losses or other consequences arising from the Customer’s failure to encrypt or back up the Content Data. The Customer will have and maintain appropriate policies and procedures for cybersecurity and to ensure compliance with its regulatory or legal obligations.

11 THIRD PARTY PRODUCTS

11.1 The Customer is responsible for any Third Party Products that a third party licenses, sells or makes available to the Customer that the Customer installs or uses with NAHC. The Customer’s use of such Third Party Products is governed by separate terms between Customer and that third party. Network Advisors’ is not a party to and is not bound by any of those separate terms. Certain Third Party Products may carry a limited warranty from the third-party provider of such Third Party Products. To the extent required or allowed, if Network Advisors’ makes available to the Customer a Third Party Product in connection with the Customer’s use of NAHC, Network Advisors’ will pass through to the Customer any such manufacturer warranties related to such Third Party Products. Notwithstanding the foregoing, the Customer acknowledges that Network Advisors’ is not responsible for the availability or the fulfilment of any Third Party Product warranty or for problems attributable to use of Third Party Products. All Third Party Products are provided by Network Advisors’ on an “As Is” basis. You are responsible for reviewing, accepting, and complying with any Third Party terms of use or other restrictions applicable to the Third Party Product. Network Advisors’ reserves the right to suspend or terminate any Third Party Products at any time. If applicable, the third party terms applicable to Third Party Products made available by Network Advisors’ are available https://www.networkadvisors.com/legal as may be modified from time to time (the “Third Party Terms“).

12 TERM AND TERMINATION

12.1 TERM. This Agreement will be effective upon the Customer’s execution of the Customer Contract and, unless earlier terminated in accordance with this Agreement, continue in effect for the initial term specified in the Customer Contract (the “Initial Term”). Unless otherwise provided for in the Customer Contract, after the Initial Term, this Agreement shall be automatically renewed for successive periods (equal to the Initial Term) (each such term a “Renewal Term”), unless either Party gives notice to the other Party that it does not intend to renew this Agreement at least thirty (30) days before the end of the Initial Term or any Renewal Term. Notwithstanding the foregoing, this Agreement shall remain in full force and effect until the expiration or termination of any and all Customer Contracts executed prior to the end of the Term. The Term of the individual Customer Contract shall be as set forth therein.

12.2 TERMINATION FOR BREACH. In addition to any other termination right set forth in this Agreement, Network Advisors’ shall be entitled to terminate this Agreement with immediate effect by written notice to the Customer if the Customer breaches any provisions hereof and fails to cure such breach (if curable) within ten (10) days of receipt of written notice thereof.

12.3 TERMINATION FOR INSOLVENCY. Either Party may terminate this Agreement with immediate effect by a due notice after the other Party takes or has taken against it (other than in relation to a solvent restricting) any step or action towards its entering bankruptcy, administration, provisional liquidation or any composition or arrangement with its creditors, applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court), being struck off the register of companies, having a receiver appointed to any of its assets, or its entering a procedure in any jurisdiction with a similar effect to a procedure listed in this Clause 12.3.

12.4 EFFECTS OF TERMINATION. THE TERMINATION OF NAHC WILL CAUSE SUCH NAHC TO CEASE FUNCTIONING AND RESULT IN THE CUSTOMER NOT BEING ABLE TO ACCESS ANY CONTENT DATA. FOLLOWING TERMINATION OF THIS AGREEMENT, NETWORK ADVISORS’ WILL DESTROY ALL CONTENT DATA (WITHOUT PREJUDICE TO CLAUSE 12.5. BELOW). The termination of this Agreement for any reason will not affect: (i) the obligations of the Customer and Network Advisors’ to account for and pay to one another any amounts for which they are obligated by virtue of transactions or events which occurred prior to the effective date of termination; and (ii) any other obligation or liability which either the Customer or Network Advisors’ has vis-à-vis the other under this Agreement and which, by its nature, would reasonably be expected to survive termination. The following Clauses will survive any expiration or termination of this Agreement: 1, 4, 6, 7, 8, 12, 14, 15, 17, 19.1, 19.3, 19.4 and 19.13.

12.5 CONTENT DATA POST EXPIRATION OR TERMINATION. Before expiration or termination of the applicable Service Term, Network Advisors’ recommends that the Customer ensures to place a copy of its Content Data in a place that can be accessed without NAHC. Provided that the Customer is in compliance with all of the terms and conditions of this Agreement, Network Advisors’ will extend the Customer’s ability to access NAHC for fifteen (15) calendar days following the end of the Service Term if the Customer notifies Network Advisors’ via email (directed to billing@Networkadvisors.com) prior to the end of the Service Term. In such event, (i) Network Advisors’ will enable the Customer’s access to NAHC for a maximum of fifteen (15) calendar days following the end of the Service Term for the sole purpose of enabling the Customer’s retrieval of its Content Data, and (ii) the Customer’s use of NAHC during such complimentary period is subject to the terms and conditions of this Agreement. Network Advisors’ is not responsible for the availability or accessibility of the Content Data following the later of (A) the expiration of the complimentary period should the Customer make such request or (B) the end of the Service Term.

13 SUSPENSION

13.1 GENERALLY. Network Advisors’ may suspend Your use of NAHC and/or the Platform if Network Advisors’ reasonably determines, in addition to the following reasons: (i) the Customer, or the Customer’s use of NAHC, is in breach of this Agreement; (ii) the Customer fails to address Network Advisors’ request to take action as specified in this Agreement; (iii) the Customer’s use of NAHC poses a security risk to NAHC or other users of NAHC; (iv) suspension is warranted pursuant to Network Advisors’ receipt of a court order or a request by a law enforcement agency; or (v) as otherwise expressly set forth in this Agreement. Network Advisors’ will give You notice before Network Advisors’ suspends You, subject to Applicable Law, unless Network Advisors’ reasonably determines that providing the notice presents risk of harm to NAHC or any person or property. Network Advisors’ is entitled to obtain injunctive relief if the Customer’s use of NAHC is in violation of any restrictions set forth in this Agreement.

13.2 EFFECT OF SUSPENSION. You will remain responsible for all payments incurred before or during any suspension. You will not be entitled to any service credits under any agreement that You might have otherwise accrued during the period of suspension.

13.3 ALLOCATION OF RISK. The Customer acknowledges and agrees that Network Advisors’ has set its prices and entered into this Agreement and permitted Customer’s access to NAHC in reliance upon the disclaimers of warranty and the limitations of liability in this Agreement, that the same reflects an allocation of risk between Network Advisors’ and the Customer (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that the same forms an essential basis of the bargain between Network Advisors’ and the Customer. If the Customer is subject to Applicable Law that prohibits the Customer from indemnifying Network Advisors’ as set forth herein or prohibits the Customer from entering into the risk allocation arrangement set forth herein, then the terms of such provisions of this Agreement will apply to the Customer to the fullest extent permitted by Applicable Law, it being understood that the Customer and Network Advisors’ each wish to enforce the provisions of this Agreement to the maximum extent permitted by Applicable Law.

14 DISCLAIMER

14.1 EXCEPT AS EXPRESSLY PROVIDED HEREIN AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NAHC SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY, ASSURANCES OR OTHER TERMS OR CONDITIONS WHATSOEVER. ALL OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF NON-INFRINGEMENT, TITLE, SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE SPECIFICALLY EXCLUDED AND DISCLAIMED BY NETWORK ADVISORS’ AND ITS LICENSORS, TO THE EXTENT PERMITTED BY APPLICABLE LAW. NEITHER NETWORK ADVISORS’ NOR ITS LICENSORS WARRANT THAT NAHC WILL MEET THE CUSTOMER’S REQUIREMENTS, THAT NAHC WILL BE COMPATIBLE WITH THE CUSTOMER’S DEVICES, OR THAT NAHC WILL BE UNINTERRUPTED OR ERROR FREE. EXCEPT AS EXPRESSLY PROVIDED HEREIN AND SAVE TO THE EXTENT SUCH ALLOCATION OF RISK IS NOT PERMITTED BY APPLICABLE LAW, THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF NAHC IS WITH THE CUSTOMER. IN NO EVENT WILL NETWORK ADVISORS’ OR ITS LICENSORS BE LIABLE FOR ANY LOSS, LIABILITY, DAMAGES OR CLAIMS RELATED TO ANY REGULATORY OBLIGATIONS THE CUSTOMER MAY HAVE RELATED TO ITS CONTENT DATA.

15 LIMITATION OF NETWORK ADVISORS’ LIABILITY

15.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NETWORK ADVISORS’ BE LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR ANY LOST PROFITS, LOST SAVINGS, LOST OR CORRUPTED CONTENT DATA, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OF CONTENT DATA, LOST REVENUE, BUSINESS INTERRUPTION, OR LOSS OF CAPITAL (IN EACH CASE, WHETHER DIRECT OR INDIRECT) OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR INCIDENTAL DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY NAHC FURNISHED OR TO BE FURNISHED UNDER THIS AGREEMENT OR THE USE THEREOF, EVEN IF NETWORK ADVISORS’ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. EXCEPT FOR LIABILITY ARISING OUT OF NETWORK ADVISORS’ INDEMNIFICATION OBLIGATIONS UNDER CLAUSE 16.1., AND TO THE EXTENT PERMITTED BY APPLICABLE LAW THE AGGREGATE LIABILITY OF NETWORK ADVISORS’ IN CONNECTION WITH ANY AND ALL CLAIMS HOWSOEVER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR ANY NAHC FURNISHED OR TO BE FURNISHED UNDER THIS AGREEMENT WILL IN ANY EVENT BE ABSOLUTELY LIMITED TO THE AMOUNT PAID BY CUSTOMER TO NETWORK ADVISORS’ FOR NAHC UNDER THIS AGREEMENT DURING THE 6 (SIX) MONTHS IMMEDIATELY PRECEDING THE DATE THE DAMAGED PARTY NOTIFIES THE OTHER PARTY IN WRITING OF THE CLAIM FOR DAMAGES. THIS LIMITATION OF LIABILITY DOES NOT APPLY TO ANY LIABILITY ARISING FROM FRAUD OR FRAUDULENT MISREPRESENTATION, DEATH OR PERSONAL INJURY CAUSED BY GROSS NEGLIGENCE OR ANY OTHER LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAWS.

15.2 FURTHER LIMITATIONS. Network Advisors’ licensors and Resellers will have no liability of any kind under this Agreement. To the extent permitted by Applicable Law, the Customer may not bring a claim under this Agreement more than twelve (12) months after the cause of action arises.

16 COPYRIGHT, PATENT, TRADE SECRET, AND TRADEMARK INDEMNITY

16.1 INDEMNITY FOR NAHC. Subject to the remainder of this Clause 16, Network Advisors’ will defend the Customer against an Infringement Claim and indemnify the Customer from the resulting costs and damages finally awarded against the Customer to that third party by a court of competent jurisdiction, or agreed to in settlement, provided that the Customer: (i) promptly provides Network Advisors’ with notice within 48 hours of any Infringement Claim; (ii) grants Network Advisors’ sole control over the claim’s defense and settlement, and any related action challenging the validity of the allegedly infringed patent, trademark or copyright; and (iii) reasonably cooperates in response to Network Advisors’ requests for assistance. The Customer may not settle or compromise any Infringement Claim without Network Advisors’ prior written consent. Notwithstanding the foregoing, Network Advisors’ will have no obligation under this Clause or otherwise with respect to any claim or award based on: (i) a combination of NAHC with non-Network Advisors’ data, products, business processes or content, including the Content Data; (ii) use of NAHC for a purpose or in a manner not specified in this Agreement, or otherwise in a manner for which NAHC were not designed; (iii) any modification of NAHC made without Network Advisors’ express written approval; or (iv) any Evaluation Service. This Clause 16.1. states Your exclusive remedy for any Infringement Claims to the extent permitted by Applicable Law.

16.2 INDEMNITY FOR THIRD PARTY PRODUCTS. To the extent required or allowed, Network Advisors’ will use reasonable efforts to pass through to Customer any indemnities related to Third Party Products, if any, after deduction of any costs incurred by Network Advisors’. Notwithstanding the foregoing, Customer acknowledges that Network Advisors’ is not responsible for the fulfilment of any Third Party Product indemnities or for problems attributable to the use of Third Party Products.

16.3 REMEDIES. If any component of NAHC becomes, or in Network Advisors’ opinion is likely to become, the subject of an Infringement Claim, Network Advisors’ will at Network Advisors’ sole discretion and expense: (i) procure the rights necessary for the Customer to keep using such component; (ii) modify or replace such component to make it non-infringing; or (iii) terminate this Agreement and refund any pre-paid fees for any NAHC pro-rated for its remaining term.

17 INDEMNITY BY THE CUSTOMER

17.1 The Customer will, to the fullest extent permitted by Applicable Law, indemnify Network Advisors’ and its officers, directors, shareholders, employees and agents and their respective successors and assigns (collectively, the “Network Advisors’ Indemnified Parties”) against and hold the Network Advisors’ Indemnified Parties harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees in connection with investigating, defending, or settling any claim relating to or arising out of any acts or omissions on the part of the Customer which give rise to claims against the Network Advisors’ Indemnified Parties by third parties (not Affiliates of Network Advisors’), provided any final settlement will require Network Advisors’ consent (which will not be unreasonably withheld) if the final settlement or compromise does not provide for the unconditional and full release of the Network Advisors’ Indemnified Parties or if the final settlement or compromise requires the specific performance of the Network Advisors’ Indemnified Parties. In all events, Network Advisors’ will have the right to participate in the defense of any such suit or proceeding through counsel of its own choosing at Network Advisors’ own cost. The Customer will also indemnify and hold harmless the Network Advisors’ Indemnified Parties for any costs and expenses, including reasonable attorneys’ fees, incurred in responding to any search warrant, or court order requiring production of information or documents related to Customer (“Requests”). Unless prohibited by court order or Applicable Law, Network Advisors’ will notify the Customer of any Requests received by Network Advisors’.

18 ANTI-CORRUPTION, ACCEPTABLE USE AND COMPLIANCE WITH LAWS

18.1 Customer shall (a) comply with all Applicable Law, statutes and regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 (Relevant Requirements); (b) have and shall maintain in place throughout the term of the Agreement, its own policies and procedures, including adequate procedures under the Bribery Act 2010 to ensure compliance with the Relevant Requirements, and will enforce them where appropriate; and (c) promptly report to Network Advisors’ any instance of soliciting, receiving from or offering to any third party any bribe and other undue benefit in connection with its performance of this Agreement.

18.2 The Customer shall not, and shall not permit any of its subsidiaries and Affiliates, or any of its or their respective directors, officers, managers, employees, independent contractors, representatives or agents to, promise, authorize or make any payment to, or otherwise contribute any item of value to, directly or indirectly, any non-U.S. government official, in each case, in violation of the U.S. Foreign Corrupt Practices Act (“FCPA”) or any other applicable anti-bribery or anti-corruption law of any other jurisdiction. The Customer shall, and shall cause each of its subsidiaries and Affiliates and the Customer to, cease all of its or their respective activities, as well as remediate any actions taken by the Customer, its subsidiaries or Affiliates or the Customer, or any of its or their respective representatives in violation of the FCPA or any other applicable anti-bribery or anti-corruption law of any jurisdiction. The Customer shall, and shall cause each of its Affiliates and subsidiaries and the Customer to, maintain systems or internal controls (including, but not limited to, accounting systems, purchasing systems and billing systems) to ensure compliance with the FCPA or any other applicable anti-bribery or anti-corruption law of any jurisdiction.

18.3 LAWFUL USE. By registering for, by using and/or enabling another to use NAHC and the Access Authorization, you represent and warrant that you have the legal capacity and authority to enter into a binding agreement and to adhere to this Agreement, and that you will use NAHC and the Access Authorization only in accordance with this Agreement. If an individual is registering or using NAHC and the Access Authorization on behalf of an entity or organization, that individual warrants, represents, and covenants to Network Advisors’ that such individual is duly authorized to agree to this Agreement on behalf of the Customer and to bind the Customer to them. NAHC and the Access Authorization are intended, and offered, only for lawful use by individuals or organizations with the legal capacity and authority under Applicable Law to enter into a contract for such products and services. Network Advisors’ does not offer NAHC and the Access Authorization to minors or where otherwise prohibited by law.

18.4 COMPLIANCE. Customer shall ensure that its use of the NAHC complies in all respects with all Applicable Law, including, without limitation, by means of compliance with Sanction Compliance Terms, which are available at: https://www.networkadvisors.com/legal, and may be amended, supplemented, or modified by Network Advisors’ from time to time, or by means of obtaining any permits, licenses and/or approvals required under applicable export control laws (including those export regulations promulgated by the Bureau of Export Administration or any other agency or department of the federal government of the United States of America, United Kingdom or Japan, or any other competent authority (where applicable)). Customer acknowledges that Network Advisors’ makes no representation or warranty that NAHC may be exported without Customer first affirming appropriate licenses or permits under Applicable Law, or that any such license or permit has been, shall be or can be obtained. Customer herewith represents and warrants that Customer and its End Users are not subject to any limitations of sanctions regulations (US, UK, EU or any other applicable regulations).

18.5 AUDIT. Network Advisors’ may audit Customer’s compliance with this Section 18 on such terms as Network Advisors’ determines reasonable according to the procedure established in Subsection 18.5.1 hereunder. Customer will also, upon request of Network Advisors’, provide to Network Advisors’ the names of all Ends Users and all third parties whose rights to use the Products are derivative of any of them.

18.5.1 Network Advisors’ may, in Network Advisors’ sole discretion, conduct an audit of Customer’s compliance use of the Products to ensure Customer’s compliance with this Agreement, provided that (i) any such audit shall be conducted on not less than seven (7) days’ prior notice to Customer, and (ii) no more than one (1) audits may be conducted in any twelve (12) months period except for good cause shown. Network Advisors’ also may, in its sole discretion, audit Customer’s systems within twenty-four (24) months after the end of the Agreement to ensure Customer has ceased use of the Products and removed all copies of the Products from such systems. Customer shall fully cooperate with Network Advisors’ personnel conducting such audits and provide all reasonable access requested by Network Advisors’ to records, systems, equipment, information, and personnel, including machine IDs, serial numbers, and related information. Network Advisors’ may conduct audits only during Customer’s normal business hours and in a manner that does not unreasonably interfere with the Customer’s business operations. Customer understands and agrees that Customer shall be liable to Network Advisors’ for any findings that result in monetary obligations to Network Advisors’.

18.6 SUSPENSION. Network Advisors’ may at any time suspend Customer’s access to the Products, in whole or in part, for the following reasons:

18.6.1 In order to comply with any contractual, statutory, and/or regulatory obligation, a request or order from law enforcement, or a competent judicial, governmental, supervisory or regulatory body;

18.6.2 If Customer, any End User or other third parties breach or violates the Sanction Compliance Terms;

18.6.3 If Network Advisors’ has reasonable grounds to suspect that Customer and/or End Users endanger the operational availability of the Products or the Service. Network Advisors’ may, at its sole discretion, execute the following preventive actions: a) actions necessary to prevent or protect against fraud, tricks, tampering, schemes, false or invalid numbers, false credit devices, electronic devices, or any other fraudulent means or devices; or (b) actions necessary to protect Network Advisors’, Network Advisors’ Affiliates and their respective officers, directors, shareholders, employees and agents, and/or others against actual or potential adverse financial effects;

18.6.4 If Customer fails or refuses to provide information, or provides false information, regarding its past or current use of the Product, or characteristics pertaining to its use or planned use of the Product.

18.6.5 If Network Advisors’ has reasonable grounds to suspect that Customer, End Users or other third parties have acted or will act fraudulently, unlawfully, in a criminal way or in a way which could prejudice Network Advisors’, any End User or any other third party;

18.6.6 If Customer, any End Users or other third parties violate any contractual, legal, regulatory, statutory, or administrative obligation, or if any End User or other third party is subject to US, EU or Swiss sanctions.

18.7 NOTICE. Network Advisors’ is not responsible for informing anyone and any other relevant party of the suspension and shall not bear the liability of any default or delay in providing such information.

18.8 SUSPENSION LENGTH. Network Advisors’ shall use all reasonable efforts to limit the suspension period in cases where Customer is not responsible for said suspension.

18.9 CONSEQUENCES OF SUSPENSION. In case of suspension for any of the causes mentioned in the above Section 18.6. Network Advisors’ shall not be held liable for any loss or damage arising from or related to said suspension.

19 GENERAL PROVISIONS

19.1 PUBLICITY. The Customer agrees and confirms that Network Advisors’ may use the Customer’s name and corporate logo (if applicable) on the website of Network Advisors’ or in promotional materials (in any presentation, marketing materials, and/or customer lists, etc.). Network Advisors’ may also verbally reference the Customer as a customer of NAHC.

19.2 SEVERABILITY. Every provision of this Agreement will be construed to the extent possible, so as to be valid and enforceable. If any provision, or portion thereof, of the Agreement is held unenforceable, illegal or invalid by a court of competent jurisdiction, the enforceability of the remaining provisions shall not be affected and that the Parties shall negotiate in good faith to agree a provision that represents the original intention of the Parties.

19.3 GOVERNING LAW AND DISPUTE RESOLUTION. This Agreement shall be governed by and construed in accordance with the laws of the United States. Any dispute arising out of or in connection with these NAHC Terms shall be subject to the exclusive jurisdiction of the State of Missouri. The prevailing Party in any action under this Agreement is entitled to recover reasonable attorneys’ fees and related costs.

19.4 OTHER APPLICABLE LAW. If You are otherwise subject to laws that prohibit the Customer from agreeing to the foregoing governing law provisions, then (i) the terms of such provisions of this Agreement will be deemed to be modified to reflect the governing law required by Applicable Law; and (ii) the Customer shall, within thirty (30) calendar days of the commencement of its Service Term, notify Network Advisors’ (directed to billing@Networkadvisors.com) to identify the Applicable Law that applies to the Customer and the resulting modifications to the governing law and/or venue provisions of this Agreement, without prejudice to the statutory rights of consumers based in the United Kingdom.

19.5 ELECTRONIC SIGNATURE. The Customer agrees that Network Advisors’ may provide the Customer with information regarding this Agreement by sending the Customer an email and that doing so satisfies any obligation Network Advisors’ may have to provide the information in writing. The Customer may have the right to withdraw consent and, when required by law, Network Advisors’ will provide the Customer with paper copies upon request. To receive, access, and retain the notices, the Customer shall have Internet access and a computer or device with a compatible browser, software capable of viewing PDF files, and the ability to print and download and store PDF files. The Customer confirms that the Customer is able to receive, access, and retain information on the website. The Customer may withdraw consent or update contact information by notifying Network Advisors’ through available support channels, including chat (if any).

19.6 ENTIRE AGREEMENT. This Agreement (including all Customer Contracts) sets forth the entire agreement and understanding between the Parties hereto with respect to the subject matter hereof and supersedes any previous or contemporaneous communications, representations, proposals, commitments, understandings, negotiations, discussions, understandings, or agreements (including non-disclosure or confidentiality agreements), whether oral of written, regarding the same subject matter. In the event of any conflict between these NAHC Terms and a Customer Contract, if applicable, the terms and conditions set forth in these NAHC Terms will govern unless expressly agreed between the Parties in such Customer Contract.

19.7 WAIVER. Failure by either Party to enforce the provisions of this Agreement or any right or remedy available hereunder or at law or in equity, or to exercise any option herein provided, will not constitute a waiver of such provisions, right, remedy or option, and will not affect the validity of this Agreement nor affect that Party’s rights to take subsequent action. The waiver of any Customer’s default by Network Advisors’ will not be deemed a continuing waiver but will apply solely to the instance to which such waiver is directed.

19.8 HEADINGS. The headings in this Agreement are inserted merely for the purposes of convenience and shall not affect and/or limit the meaning or interpretation of this Agreement.

19.9 ASSIGNMENT. The Customer shall not assign, transfer and/or delegate any of its rights and obligations under this Agreement without Network Advisors’ prior written consent, any such consent shall not be unreasonably withheld. Any attempted assignment or transfer in violation of this Clause will be void. Network Advisors’ may assign this Agreement or any Customer Contract without changes to contractual contents in its totality, to any of its subsidiaries and/or Affiliate(s) upon ten (10) calendar days’ prior written notice to the Customer. Subject to limitations provided for in this Clause, this Agreement will be binding upon and inure to the benefit of the Parties and their respective successors and permitted assigns.

19.10 INDEPENDENT CONTRACTORS. The Customer and Network Advisors’ acknowledge and agree that the relationship arising from this Agreement does not constitute or create any joint venture, partnership, employment relationship or franchise between them, and the Parties are acting as independent contractors in making and performing this Agreement.

19.11 NON-SOLICITATION. The Customer will not, without the prior written consent of Network Advisors’ solicit, offer work to, employ, or contract with, directly or indirectly, on its own behalf or on behalf of its Affiliates, any of Network Advisors’ Personnel or the Personnel of its Affiliates during the Term of this Agreement or during the twelve (12) months following termination of this Agreement. For the purposes of this Clause, “Personnel” includes any individual that Network Advisors’ employs or has employed as a partner, employee or independent contractor and with which the Customer comes into direct contact in relation to this Agreement. If the Customer breaches this Clause, the Customer shall pay to Network Advisors’ $1,000,000.00 (One million US dollars), payable net thirty (30) calendar days from the date of invoice, as liquidated damages for breach of this Clause. The Parties agree that any such liquidated damages have been calculated as, and are, a genuine pre-estimate of the loss likely to be suffered by Network Advisors’ and are considered reasonable and proportionate by the parties.

19.12 NOTICES. Any notice to be given pursuant to this Agreement shall be sent on email addresses provided by the Parties in the Customer Contract in English. If one Party change its email addresses, new email addresses shall be communicated by such Party to the other Party by an email notification. Notice will be deemed duly given in writing when delivered to an email address provided by the Party in the Customer Contract, or sent by confirmed facsimile transmission, or sent by certified or registered mail or nationally recognized express courier, return receipt requested, to the address shown on the Customer Contract. To be effective, all notices to Network Advisors’: (i) if other than by email, shall be sent to Network Advisors, 2733 E. Battlefield Rd, Unit 628, Springfield, MO 65804; (ii) if by email, shall be sent to billing@Networkadvisors.com, if another email is not provided in the Customer Contract.

19.13 FORCE MAJEURE. Network Advisors’ shall not be liable for any delay or failure to perform any of its obligations under this Agreement if such a delay or non-performance results from acts of God, fire, earthquakes, storms or other elements of nature, strike, labor disputes or other industrial disturbances, embargo, terrorist attack, war, systemic electrical, telecommunications or other utility failures, insurrection, blockages or riot, or other causes beyond the reasonable control of Network Advisors’. Any delay resulting from any of such causes shall extend performance accordingly or excuse performance, in whole or in part, as may be reasonable under the circumstances. However, the Customer shall be entitled to terminate this Agreement when such delay lasts for ninety (90) calendar days consecutively.

19.14 EXPORT COMPLIANCE. The Customer may not use or otherwise export or re-export NAHC or any related software or technology except as authorized by the Applicable Law of the jurisdiction in which NAHC were obtained. In particular, but without limitation, NAHC may not be exported or re-exported (i) into any U.S. embargoed country or region, or (ii) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List, Entity List or Unverified List. By using NAHC, the Customer represents and warrants that the Customer is not located in any such country or on any such list. The Customer also agrees that it will not use these products for any purposes prohibited by Applicable Law (including United States law). The Customer is solely responsible for complying with all import, export, and re-export control laws, and The Customer is also solely responsible for any applicable license requirements in connection with NAHC.